Terms of Service

• You must provide accurate information when signing up and keep it up to date.
• You are responsible for keeping login credentials confidential and for all activity by your staff under your clinic's accounts.
• The Service is for business use by people aged 18 or over. You must have authority to bind the clinic you sign up on behalf of.

Porelo provides software for running a clinic: a diary, online booking, client records, consent forms, payments, marketing tools and a public booking hub. We develop the Service continuously and may add, change or retire features; where a change materially reduces the Service you pay for, we will give you reasonable notice.

• You own the data you and your clients put into Porelo. You grant us the licence needed to host, process and back it up in order to provide the Service.
• For your client records, you are the data controller and we are your processor, as described in the Privacy Policy. You are responsible for having a lawful basis (and where needed, consent) for the client data you collect and the messages you send.
• You must not upload data you have no right to hold, and you are responsible for the accuracy of records you keep.
• Porelo is practice-management software. It does not provide medical or clinical advice, and all treatment decisions, consultations and clinical judgements remain entirely yours.

You must not use the Service to:

• break the law or infringe anyone's rights;
• send unsolicited marketing, or marketing that does not comply with UK GDPR and PECR;
• probe, disrupt or overload the Service, or attempt to access other clinics' data;
• resell, sublicense or white-label the Service without our written agreement; or
• upload malicious code or content.

We may suspend accounts that put the Service or other customers at risk, and will tell you why unless the law prevents us.

• Plans are priced in GBP and billed via Stripe on the schedule shown at purchase. Prices exclude VAT unless stated otherwise.
• We will give at least 30 days' notice before a price increase takes effect on your plan.
• If a payment fails we will retry and notify you; continued non-payment may lead to suspension and then closure of the account.
• You can cancel at any time; cancellation takes effect at the end of the current billing period. Except where the law requires otherwise, fees already paid are not refunded for partial periods.
• Payments taken from your clients (for example deposits) are between you and your client; you are responsible for your own refund and cancellation policies.

Rose, our AI assistant, answers questions and takes bookings using the information and availability your clinic configures. AI-generated responses can contain mistakes: you are responsible for reviewing the treatment information you publish and for the accuracy of what your booking hub tells clients.

We own the Service, its software and branding. These terms give you a non-exclusive, non-transferable right to use the Service for your clinic while your subscription is active. You keep all rights in your own data and branding.

We work to keep the Service available and backed up, but it is provided "as is" and we do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled to minimise disruption where practical.

• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under the law of England and Wales.
• Subject to that, neither party is liable for indirect or consequential loss, loss of profits, revenue or goodwill.
• Subject to both of the above, our total liability arising out of or in connection with the Service is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

• You may close your account at any time.
• We may terminate or suspend for material breach of these terms or for non-payment, giving notice where reasonable.
• After closure you have a 30-day window to export your data, after which it is deleted as described in the Privacy Policy.

We may update these terms from time to time. For material changes we will notify account holders by email or in the app at least 30 days before they take effect; continuing to use the Service after that date means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them or from the Service.

Questions about these terms: hello@porelo.co.uk.